When this service helps
When shared files, remote access or business software stop working, several dependencies may be involved. OneNode helps separate infrastructure, permissions, connectivity and application issues so the right work reaches the right provider.
What can be included
- Windows Server administration and troubleshooting within the agreed scope.
- Remote Desktop environment checks and access configuration.
- Shared folders, user permissions and migration planning.
- Technical support and supplier coordination for Sage, Pastel and other agreed business systems.
What you can expect
We review the system versions, users, dependencies and available backups first. Planned changes include an agreed maintenance window and recovery approach where appropriate. After implementation, key access and business workflows are checked with your nominated users, with outstanding issues documented.
Scope and costs
Application-specific development, accounting advice and vendor-only repairs are not included by default. Supported versions, licensing and vendor access must be confirmed. Migrations and upgrades require a written scope rather than an assumption that every dependency is covered.
The final work and charges are agreed before we proceed. See our pricing guide for published rates and starting prices.
Start with the right details
Share the systems involved, number of users and the problem or planned change. An assessment helps establish the safest starting point.