When this service helps
Ad hoc support suits a defined problem or occasional requirement. Monthly support is better when several people or systems need regular administration, faster context and fewer repeated explanations. A written service level agreement is available where a business needs agreed coverage, response targets and responsibilities.
What can be included
- A structured route for user, device, email, software and connectivity support requests.
- Routine user and device administration, software updates and practical maintenance.
- Microsoft 365, email, network, backup and endpoint-security checks within the agreed scope.
- Coordination with internet, software, hosting and other technology providers when responsibility overlaps.
- Useful documentation and recommendations that reduce recurring faults and uncertainty.
What you can expect
We first establish who uses the environment, which devices and services matter, how support should be requested and which risks need attention. The resulting scope records included users, devices, systems, service hours, responsibilities and any response targets.
Support may be delivered remotely, onsite or through supplier coordination depending on the problem. OneNode stabilises the immediate issue, looks for its cause and records changes that may affect future support.
Scope and costs
Monthly services start from the published pricing points and are confirmed after the environment has been assessed. Hardware, licences, subscriptions and provider charges are excluded unless included in writing. Remote support is available across South Africa, with onsite support in the listed local service areas subject to availability and scope.
Final scope and charges are agreed before work proceeds. See the pricing guide for published rates and starting prices.
Start with the right details
Tell us how many people, devices and locations need support, which systems matter most and what repeatedly interrupts the team. An assessment helps confirm whether the immediate need is support, security, Microsoft 365, networking or a broader managed service.