When this service helps
You do not need an IT department to get clear, practical help. OneNode supports households and people working from home, starting with the problem you are experiencing and the devices or services involved.
What can be included
- Computer troubleshooting and everyday software assistance.
- Home Wi-Fi checks, connectivity troubleshooting and printer setup.
- Email and cloud-account configuration with your authorisation.
- Practical security settings and backup guidance for important files.
What you can expect
We ask what is happening and try remote assistance where suitable. If an onsite visit or equipment change is needed, the scope and charges are discussed first. We explain changes in plain language and help you understand the next steps, including issues that need your internet provider or equipment supplier.
Scope and costs
Parts, new equipment, subscriptions and specialist repairs are separate unless agreed. Remote access requires your permission. Employer-managed devices may require your organisation's approval before any changes can be made.
The final work and charges are agreed before we proceed. See our pricing guide for published rates and starting prices.
Start with the right details
Tell us which device or service is affected and what you have already tried. Never include passwords or verification codes in your message.