OneNode provides remote technology support across South Africa and local onsite support in Pretoria, Centurion, Midrand and Johannesburg. The right delivery method depends on the problem, urgency, location and agreed scope.
Remote support across South Africa
Many software, email, Microsoft 365, account, security and configuration issues can be diagnosed remotely. Remote support avoids unnecessary travel and can be a practical first step even when an onsite visit may later be required.
- User, device, software and email troubleshooting.
- Microsoft 365 and cloud administration.
- Security, backup and configuration checks.
- Supplier coordination and evidence gathering.
- Planned consulting, documentation and automation work.
Local onsite support
Onsite service is available in Pretoria, Centurion, Midrand and Johannesburg, subject to scheduling and the nature of the request. It is normally used for physical devices, network coverage, cabling assessment, installations and faults that cannot be isolated remotely.
The published local call-out covers travel within the local service area and is added to onsite labour. Travel outside the normal area, parking, tolls and unusual access requirements are confirmed before attendance.
How availability is confirmed
Submitting a request does not guarantee an immediate visit. OneNode reviews the symptoms, business impact and location, then confirms the most appropriate next step, timing and applicable pricing. Emergency and after-hours assistance remains subject to availability.
Business and home support
Support is available for homes, professionals and businesses. The scope can range from a single device or Wi-Fi problem to recurring support across users, cloud services, security and providers.
Tell us where the problem is
Include the suburb or business area, affected users and whether physical equipment is involved. We will confirm whether remote help, a local call-out or a scoped project is appropriate.