Transparent starting points
Clear pricing, properly scoped.
Final scope depends on users, devices, risk, complexity and response expectations. OneNode is not registered for VAT. Third-party costs are excluded unless stated.
Monthly support
Choose the level of support, not a vague promise.
Home support
From R350/month
For households that want a dependable first point of contact.
What to expect
- Remote-first help for everyday device issues
- Email, printer, software and Wi-Fi guidance
- Clear recommendations when repair or replacement is needed
Solo business
From R750/month
For one professional whose device and cloud tools need to stay productive.
What to expect
- Routine remote troubleshooting
- Microsoft 365, email and account assistance
- Basic security and backup guidance
Small business
From R1,950/month
For a small team needing consistent support across its core technology.
What to expect
- User, device and cloud-service support
- Routine administration and maintenance
- Coordination of connectivity and service-provider issues
Business essentials
From R2,950/month
For a growing team that needs more structure and fewer recurring problems.
What to expect
- User onboarding and everyday helpdesk support
- Microsoft 365, network, backup and security checks
- Practical documentation and improvement recommendations
Managed business
From R5,500/month
For organisations that want ongoing operational IT management.
What to expect
- Managed helpdesk for agreed users and devices
- Monitoring, patching and routine administration
- Documentation, supplier coordination and service reviews
Secure managed IT
From R9,500/month
For organisations that need managed support with a stronger security baseline.
What to expect
- Everything agreed under managed business support
- Endpoint protection, MFA and account hardening oversight
- Backup oversight, security reviews and response readiness
Custom SLA
From R25,000/month
For complex or critical environments requiring written service commitments.
What to expect
- Tailored coverage and defined responsibilities
- Written response targets and escalation paths
- Dedicated management, reporting and planned service reviews
Every monthly plan is confirmed in writing after onboarding. Included users, devices, support allowance, service hours and response expectations depend on the final scope.
Once-off support
Ad hoc and project starting prices.
Hourly services are billed at the listed rate. Project and setup prices marked “From” are confirmed after the environment and required outcome have been assessed.
| Service | What to expect | Price |
|---|---|---|
| Remote support | Standard remote troubleshooting and assistance. | R550/hour |
| Priority remote support | Time-sensitive remote assistance, subject to availability. | R750/hour |
| Onsite support (local) | Hands-on support at the client premises. The R450 local call-out covers travel within the local service area and is added to onsite labour. | R850/hour + R450 call-out |
| After-hours support | Booked support outside the standard support window. | R950/hour |
| Emergency or weekend support | Urgent out-of-hours assistance, subject to availability. | R1,250/hour |
| Senior technical consulting | Complex troubleshooting, architecture and technical escalation. | R1,250/hour |
| Strategic IT consulting | Technology planning, roadmaps, governance and supplier strategy. | R1,500/hour |
| New device deployment | Setup, updates, account connection and basic user handover. | From R1,250/device |
| Windows reinstall | Operating-system reinstall, updates and base configuration; data and specialist software are scoped separately. | From R1,250/device |
| Microsoft 365 tenant setup | Baseline tenant and administrator configuration; licences and migrations are separate. | From R2,500 |
| Cybersecurity audit | Baseline review of devices, accounts, configuration and security controls. | From R2,500 |
| Backup setup | Configuration of an agreed backup approach; subscriptions and storage are separate. | From R1,500 |
| Small-office Wi-Fi | Assessment and configuration for a basic environment; hardware and cabling are separate. | From R1,500 |
| Business firewall | Configuration and deployment starting point; hardware and licensing are separate. | From R3,500 |
| Automation audit | Workflow review and opportunity report; implementation is scoped separately. | From R2,500 |
| WordPress maintenance | Routine updates, backups and checks for an eligible site; hosting and licences are separate. | From R650/month |
| Website migration | Standard website move; complex content, email and DNS work are scoped separately. | From R3,500 |
OneNode is not registered for VAT. Hardware, licences, subscriptions, storage, hosting, provider charges, cabling and other third-party costs are excluded unless included in writing.
Audits and onboarding
Start with evidence and a documented baseline.
IT audits
- Health Check · R2,500
- Business Audit · R5,500
- Infrastructure Audit · R9,500
- Risk & Continuity · R15,000
Onboarding
- Home · R650
- Solo business · R1,500
- Small business · R2,500
- Business · R4,500
- Server/RDP · from R9,500
Pricing boundaries
What is billed separately.
Hardware, licences, subscriptions, storage, hosting, provider charges, cabling, electrical work and specialist projects are excluded unless included in writing.